Waiting to access the services of specialized supermarkets is a major challenge of the customer experience. Business managers must no longer neglect the problem of waiting. Learn how Lineberty helps address this issue with digital walk-in and walk-in queues.By dematerializing this expectation, customers can then take the opportunity to walk around, continue shopping or drink a coffee while Lineberty waits in their place.
CONCRETE CASES
Store access
Checkout
Access to services
Meeting with
an advisor
LINEBERTY FOR LEROY MERLIN
ADVANTAGES OF LINEBERTY
OOO⊛ Improve customer reception
OOO⊛ Reduce queue stress
OOO⊛ Free customers from waiting in stores
OOO⊛ Qualify customer reasons for visiting
OOO⊛ Greet customers in a personalized way by calling them by name
OOO⊛ Prioritize customers based on their status and reason for visiting
OOO⊛ Ability to manage the flow and customers with an appointment on the same queue
OOO⊛ Limit physical in-store traffic while maintaining a high level of productivity and meeting customer needs
KEY FEATURES
OOO⊛ Personalization of the information requested when taking tickets (customer data, reasons for visiting, etc.)
OOO⊛ Online appointment interfaces, terminal and information screen under the brand's graphic charter
OOO⊛ Prioritization of certain clients
OOO⊛ Management of advisors' schedules
OOO⊛ Manual call to clients when the advisor is available
OOO⊛ Sending weekly statistics reports
THEY TRUST US
Discover the different customer case studies
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61 Boulevard Haussmann
75008 PARIS