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IT assistance for companies makes it possible to set up preventive solutions and provide solutions in the event of a malfunction. The current haunting of all companies is to have their activities frozen because of a problem and you never know when it may happen. IT workshops allow for quick siting and limit incidents. Despite the digital tools put in place, very often the fact of moving is mandatory. It is, therefore, necessary to be equipped to manage this flow.
IT support interventions can vary from single to double depending on the demand. When there are too many requests, employee productivity drops. A digital waiting solution makes it possible to be organized better and to eliminate waiting. In addition, the solution measures traffic and can quantify the nature of requests.
CONCRETE CASES
Meeting with a technician
ADVANTAGES OF LINEBERTY
OOO⊛ Reduce queue stress
OOO⊛ Freeing customers from waiting in workshops
OOO⊛ Greet customers in a personalized way by calling them by name
OOO⊛ Prioritize customers based on their status and reason for visiting
OOO⊛ Ability to manage the flow and customers with an appointment on the same queue
KEY FEATURES
OOO⊛ Personalization of the information requested when taking tickets (customer data, reasons for visiting, etc.)
OOO⊛ Real-time availability update
OOO⊛ Online appointment interfaces, terminal and information screen under the brand's graphic charter
⊛ Possibility to offer paper tickets
OOO⊛ Manual call of employees when the advisor is available
OOO⊛ Sending weekly statistics reports
THEY TRUST US
Discover the different customer case studies
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