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    4 out of 5 French people do not enter a store because of a long queue.

    In the luxury/retail sector more than anywhere else, the customer experience is of major importance. The different houses can experience high crowds within their shops. This influx can generate long queues before a customer can be served with several suboptimal consequences:

    • - Degradation of the customer experience (waiting too long and uncomfortable, generation of stress, customer dissatisfaction, etc.)
      - Management by the shop staff of customer frustration and the pressure of a long queue to absorb

      - Potential loss of turnover related to customers giving up entering the store because of waiting or "stressed" customers more difficult to convert

    This type of solution also makes it possible to enrich customer databases through the collection of customer and prospect data (in accordance with the rules of the GDPR)

     

     

  • The digital queue solution

    The fluidification of access to shops via a digital queue solution with or without an appointment brings several beneficial consequences:
    - Better customer experience (no time wasted, visibility on waiting time, reinsurance on care, remote registration, etc.)
    - Improvement of the working conditions of the shop staff (more relaxed customer, customer connection – optimized advisor, less noise and more space in front of the shop, etc.)
    - Generation of additional turnover (capture of additional traffic and increase in conversion rates)

  • CONCRETE CASES

    Access to shops

    Meeting with a staff

    VIC Management

  • ADVANTAGES OF LINEBERTY 

     
    OOO⊛ Improve customer reception
    OOO⊛ Reduce queue stress
    OOO⊛ Free customers from waiting in stores
    OOO⊛ Qualify customer reasons for visiting
    OOO⊛ Greet customers in a personalized way by calling them by name
    OOO⊛ Prioritize customers based on their status and reason for visiting
    OOO⊛ Ability to manage the flow and customers with an appointment on the same queue
    OOO⊛ Limit physical in-store traffic while maintaining a high level of productivity and meeting customer needs
    OOO⊛ Manage different types of clientele (VIC for example)

    KEY FEATURES

     

    OOO⊛ Personalization of the information requested when taking tickets (customer data, reasons for visiting, etc.)
    OOO⊛ Multi languages (Traditional Chinese, Simplified Chinese, Thai, Russian, etc.) 
    OOO⊛ Online appointment interfaces, terminal and information screen under the brand's graphic charter
            ⊛ Prioritization of certain clients
    OOO⊛ Management of advisors' schedules
    OOO⊛ Manual call to clients when the advisor is available
    OOO⊛ Sending weekly statistics reports

  • THEY TRUST US

    Discover the different customer case studies

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