thumbnail image
Lineberty - DIGITALIZE QUEUING  WITH AND WITHOUT APPOINTMENTS
Lineberty - DIGITALIZE QUEUING  WITH AND WITHOUT APPOINTMENTS
  • Solution
  • Industries 
    • Offices Network
    • Luxury Houses
    • IT
    • Specialized Retailers
    • Food Retailers
    • Local Shops
    • Theme Parks
    • Trade Shows/ Events
    • Our Clients
  • Company
  • I am a user
  • …  
    • Solution
    • Industries 
      • Offices Network
      • Luxury Houses
      • IT
      • Specialized Retailers
      • Food Retailers
      • Local Shops
      • Theme Parks
      • Trade Shows/ Events
      • Our Clients
    • Company
    • I am a user
    Contact
    Lineberty - DIGITALIZE QUEUING  WITH AND WITHOUT APPOINTMENTS
    Lineberty - DIGITALIZE QUEUING  WITH AND WITHOUT APPOINTMENTS
    • Solution
    • Industries 
      • Offices Network
      • Luxury Houses
      • IT
      • Specialized Retailers
      • Food Retailers
      • Local Shops
      • Theme Parks
      • Trade Shows/ Events
      • Our Clients
    • Company
    • I am a user
    • …  
      • Solution
      • Industries 
        • Offices Network
        • Luxury Houses
        • IT
        • Specialized Retailers
        • Food Retailers
        • Local Shops
        • Theme Parks
        • Trade Shows/ Events
        • Our Clients
      • Company
      • I am a user
      Contact
      Lineberty - DIGITALIZE QUEUING  WITH AND WITHOUT APPOINTMENTS
      •  

         

         

         

         

         

         

         

        4 out of 5 French people do not enter a store because of a long queue.

        In the luxury/retail sector more than anywhere else, the customer experience is of major importance. The different houses can experience high crowds within their shops. This influx can generate long queues before a customer can be served with several suboptimal consequences:

        • - Degradation of the customer experience (waiting too long and uncomfortable, generation of stress, customer dissatisfaction, etc.)
          - Management by the shop staff of customer frustration and the pressure of a long queue to absorb

          - Potential loss of turnover related to customers giving up entering the store because of waiting or "stressed" customers more difficult to convert

        This type of solution also makes it possible to enrich customer databases through the collection of customer and prospect data (in accordance with the rules of the GDPR)

         

         

      • The digital queue solution

        The fluidification of access to shops via a digital queue solution with or without an appointment brings several beneficial consequences:
        - Better customer experience (no time wasted, visibility on waiting time, reinsurance on care, remote registration, etc.)

        - Improvement of the working conditions of the shop staff (more relaxed customer, customer connection – optimized advisor, less noise and more space in front of the shop, etc.)
        - Generation of additional turnover (capture of additional traffic and increase in conversion rates)
      • CONCRETE CASES

        Access to shops

        Meeting with a staff

        VIC Management

      • ADVANTAGES OF LINEBERTY 

         
        OOO⊛ Improve customer reception
        OOO⊛ Reduce queue stress
        OOO⊛ Free customers from waiting in stores
        OOO⊛ Qualify customer reasons for visiting
        OOO⊛ Greet customers in a personalized way by calling them by name
        OOO⊛ Prioritize customers based on their status and reason for visiting
        OOO⊛ Ability to manage the flow and customers with an appointment on the same queue
        OOO⊛ Limit physical in-store traffic while maintaining a high level of productivity and meeting customer needs
        OOO⊛ Manage different types of clientele (VIC for example)

        KEY FEATURES

         

        OOO⊛ Personalization of the information requested when taking tickets (customer data, reasons for visiting, etc.)
        OOO⊛ Multi languages (Traditional Chinese, Simplified Chinese, Thai, Russian, etc.) 
        OOO⊛ Online appointment interfaces, terminal and information screen under the brand's graphic charter
                ⊛ Prioritization of certain clients
        OOO⊛ Management of advisors' schedules
        OOO⊛ Manual call to clients when the advisor is available
        OOO⊛ Sending weekly statistics reports
      • THEY TRUST US

        Discover the different customer case studies

      • Want to talk to an expert?

        Are you looking to learn more about Lineberty to equip your site?

        Send us your request and we will get back to you as soon as possible!

        TALK TO AN EXPERT

      Solutions

      Solution

      Our clients

      CoVid 19

      I am a user

      Company

      About us

      Blog

      CGV

      Contact us

      Contact us

      61 Boulevard Haussmann

      75008 PARIS

      © Lineberty 2022. Tous droits réservés

      Terms & Conditions
      Privacy Policy
        Cookie Use
        We use cookies to ensure a smooth browsing experience. By continuing we assume you accept the use of cookies.
        Learn More