Luxury Houses - Lineberty - Virtual queue management solution

4 out of 5 French people do not enter a store because of a long queue.
In the luxury/retail sector more than anywhere else, the customer experience is of major importance. The different houses can experience high crowds within their shops. This influx can generate long queues before a customer can be served with several suboptimal consequences:
- Degradation of the customer experience (waiting too long and uncomfortable, generation of stress, customer dissatisfaction, etc.)
- Management by the shop staff of customer frustration and the pressure of a long queue to absorb
- Potential loss of turnover related to customers giving up entering the store because of waiting or "stressed" customers more difficult to convert
This type of solution also makes it possible to enrich customer databases through the collection of customer and prospect data (in accordance with the rules of the GDPR)
The digital queue solution
The fluidification of access to shops via a digital queue solution with or without an appointment brings several beneficial consequences:
- Better customer experience (no time wasted, visibility on waiting time, reinsurance on care, remote registration, etc.)
- Improvement of the working conditions of the shop staff (more relaxed customer, customer connection – optimized advisor, less noise and more space in front of the shop, etc.)
- Generation of additional turnover (capture of additional traffic and increase in conversion rates)
CONCRETE CASES
Access to shops
Meeting with a staff
VIC Management
ADVANTAGES OF LINEBERTY

OOO⊛ Improve customer reception
OOO⊛ Reduce queue stress
OOO⊛ Free customers from waiting in stores
OOO⊛ Qualify customer reasons for visiting
OOO⊛ Greet customers in a personalized way by calling them by name
OOO⊛ Prioritize customers based on their status and reason for visiting
OOO⊛ Ability to manage the flow and customers with an appointment on the same queue
OOO⊛ Limit physical in-store traffic while maintaining a high level of productivity and meeting customer needs
OOO⊛ Manage different types of clientele (VIC for example)
KEY FEATURES

OOO⊛ Personalization of the information requested when taking tickets (customer data, reasons for visiting, etc.)
OOO⊛ Multi languages (Traditional Chinese, Simplified Chinese, Thai, Russian, etc.)
OOO⊛ Online appointment interfaces, terminal and information screen under the brand's graphic charter
⊛ Prioritization of certain clients
OOO⊛ Management of advisors' schedules
OOO⊛ Manual call to clients when the advisor is available
OOO⊛ Sending weekly statistics reports
THEY TRUST US
Discover the different customer case studies
Want to talk to an expert?
Are you looking to learn more about Lineberty to equip your site?
Send us your request and we will get back to you as soon as possible!
TALK TO AN EXPERT

The digital queue solution

CONCRETE CASES

Access to shops

Meeting with a staff

VIC Management

ADVANTAGES OF LINEBERTY

OOO⊛ Improve customer reception

OOO⊛ Reduce queue stress

OOO⊛ Free customers from waiting in stores

OOO⊛ Qualify customer reasons for visiting

OOO⊛ Greet customers in a personalized way by calling them by name

OOO⊛ Prioritize customers based on their status and reason for visiting

OOO⊛ Ability to manage the flow and customers with an appointment on the same queue

OOO⊛ Limit physical in-store traffic while maintaining a high level of productivity and meeting customer needs

OOO⊛ Manage different types of clientele (VIC for example)

KEY FEATURES

OOO⊛ Personalization of the information requested when taking tickets (customer data, reasons for visiting, etc.)

OOO⊛ Multi languages (Traditional Chinese, Simplified Chinese, Thai, Russian, etc.)

OOO⊛ Online appointment interfaces, terminal and information screen under the brand's graphic charter

⊛ Prioritization of certain clients

OOO⊛ Management of advisors' schedules

OOO⊛ Manual call to clients when the advisor is available

OOO⊛ Sending weekly statistics reports

THEY TRUST US

Discover the different customer case studies

Want to talk to an expert?

Are you looking to learn more about Lineberty to equip your site?Send us your request and we will get back to you as soon as possible!

Are you looking to learn more about Lineberty to equip your site?
Send us your request and we will get back to you as soon as possible!