4 out of 5 French people do not enter a store because of a long queue.
In the luxury/retail sector more than anywhere else, the customer experience is of major importance. The different houses can experience high crowds within their shops. This influx can generate long queues before a customer can be served with several suboptimal consequences:
- Degradation of the customer experience (waiting too long and uncomfortable, generation of stress, customer dissatisfaction, etc.)
- Management by the shop staff of customer frustration and the pressure of a long queue to absorb
- Potential loss of turnover related to customers giving up entering the store because of waiting or "stressed" customers more difficult to convert
This type of solution also makes it possible to enrich customer databases through the collection of customer and prospect data (in accordance with the rules of the GDPR)
The digital queue solution
Réseaux d'agences
Access to shops
Meeting with a staff
VIC Management
Discover the different customer case studies
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