In recent years, agencies have been transformed by the development of digital tools. More and more services are available online, but some requests must still be made on-site or require support. In addition, some people are not comfortable with digital or do not have access to the internet. The agency has become a physical presence that reassures customers. It has become necessary to reinvent the reception and the courses. The visit to the agency must be worth the trip for customers who make the effort to come, it must bring them a certain value.
Discover how Lineberty is revolutionizing agencies and helping them rethink their customer experience and increase the attractiveness of their networks with its omnichannel wait management solution with and without an appointment!
OOO⊛ Improve customer reception OOO⊛ Reduce queue stress OOO⊛ Free customers from waiting in the agency OOO⊛ Qualify customer reasons for visiting OOO⊛ Greet customers in a personalized way by calling them by name OOO⊛ Prioritize customers based on their status and reason for visiting OOO⊛ Ability to manage the flow and customers with an appointment on the same queue OOO⊛ Limit physical agency traffic while maintaining a high level of productivity and meeting customer needs
OOO⊛ Manage different types of customers (non-connected customers for example)
OOO⊛ Personalization of the information requested when taking tickets (customer data, reasons for visiting, etc.)
OOO⊛ Real-time availability update
OOO⊛ Online appointment interfaces, terminal and information screen under the brand's graphic charter
⊛ Possibility to offer paper tickets
OOO⊛ Management of advisors' schedules
OOO⊛ Manual call to clients when the advisor is available