To optimize the overall experience of its Telephone Sales Department, OBD Auto offers its customers the opportunity to make an appointment to exchange with an advisor. Thus, when the switchboard is closed or the wait is too long, the customer can book the time slot on which he wishes to be called back!
What are the advantages?
- The customer experience is optimized because customers no longer wait on the phone and are called back at their convenience
- OBD Auto improves its performance, thanks to +30% of calls received and more satisfied customers
